At epicwin, your personal data is handled with care and transparency. This page explains exactly what information we collect from Filipino players, how we use it, and the steps we take to keep it secure at all times.
Last updated: June 2025 · Applies to all registered players in the Philippines
A clear breakdown of the personal data epicwin gathers when you register and play.
When you create an account on epicwin, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure that only eligible players aged 21 and above can access the platform. We also collect a username and password that you set during registration. Your date of birth is used strictly for age verification purposes and is never shared with third parties for marketing. All registration data is stored securely using industry-standard encryption methods.
To process your PHP deposits and withdrawals, we collect payment-related information such as your preferred payment channel, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials on our servers. Payment data is processed through secure channels and retained only as long as required by applicable financial regulations in the Philippines. Transaction records may be reviewed by our compliance team to detect and prevent fraudulent activity. All financial data is handled in accordance with our obligations under Philippine law.
When you access epicwin through your mobile browser, we automatically collect certain technical data including your device type, operating system, browser version, and IP address. We also record session activity such as pages visited, time spent on the platform, and features used. This data helps us optimise the mobile experience for Filipino players and identify any technical issues that may affect performance. Usage information is analysed in aggregate and is not used to personally identify individual players beyond what is necessary for account security. You can review our cookie practices in the section below.
If you contact our support team, we collect the content of your messages along with your account details and any attachments you provide. This information is used solely to resolve your enquiry and improve our customer service quality. Support records are retained for a reasonable period to allow follow-up and to maintain a history of resolved issues. We may also send you transactional emails related to your account, such as deposit confirmations or security alerts. You will not receive unsolicited promotional messages unless you have explicitly opted in to receive them.
We may collect general location data derived from your IP address to verify that you are accessing the platform from the Philippines and to comply with applicable jurisdictional requirements. We do not collect precise GPS location data from your device. Location checks are performed automatically at login and are used only for compliance and fraud prevention purposes. This data is not shared with advertisers or used to build a profile of your physical movements. If you use a VPN or proxy service, this may affect your ability to access certain features of the platform.
epicwin uses essential cookies and session tokens to keep you logged in and to maintain the security of your account during each visit. These are strictly necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or tracking pixels that report your behaviour to external networks. Session data is cleared when you log out or when your session expires due to inactivity. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality.
We only use your information for the purposes listed here — nothing more.
Your registration data is used to create and maintain your epicwin account, verify your identity, and ensure you meet the minimum age requirement of 21 years. We may request additional documents such as a government-issued ID if further verification is needed under our Know Your Customer obligations. Account data is also used to restore access if you forget your password or need to recover your account. We do not share your identity documents with third parties except where required by law or our licensing obligations. All verification records are stored securely and accessed only by authorised personnel.
Payment data is used exclusively to process your PHP transactions through the supported channels available on the platform. We use transaction records to reconcile your account balance, investigate any disputed payments, and comply with anti-money laundering requirements applicable in the Philippines. Your payment information is never used for purposes unrelated to your account activity on epicwin. We retain transaction records for the period required by applicable financial regulations. If a transaction is flagged for review, our compliance team may contact you directly using the details on your account.
Device and usage data is analysed to detect unusual activity, prevent unauthorised access, and protect the integrity of the platform for all players. If our systems detect a login from an unrecognised device or location, we may temporarily restrict access and ask you to verify your identity. Fraud prevention measures are applied automatically and are designed to protect both the player and the platform. We do not use this data to build advertising profiles or share it with marketing networks. Security-related data is retained for as long as necessary to investigate and resolve any incidents.
Aggregated usage data helps our team understand how Filipino players interact with the platform so we can improve navigation, fix technical issues, and prioritise new features. Support communications are reviewed to identify recurring problems and improve the quality of our help resources. We may use anonymised data to analyse trends in player behaviour at a platform level, but this analysis does not involve identifying individual users. Any improvements made based on this data are intended to benefit the overall player experience. We do not sell or license aggregated usage data to external parties.
You have clear rights over your personal data — here is how to exercise them.
You have the right to request a copy of the personal data that epicwin holds about you at any time. To make a data access request, contact our support team using the email address listed in the footer of this page. We will respond to your request within a reasonable timeframe and provide the information in a clear, readable format. There is no fee for making a standard access request. If your request is complex or involves a large volume of data, we may need additional time to fulfil it and will notify you accordingly.
If any of the personal information we hold about you is incorrect or out of date, you have the right to request that it be corrected. You can update basic account details such as your email address or mobile number directly through your account settings. For changes to identity-related information such as your name or date of birth, you may need to provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate helps ensure smooth processing of deposits, withdrawals, and any verification checks.
You may request the deletion of your personal data by contacting our support team and requesting account closure. Once your account is closed and any outstanding balances are settled, we will delete or anonymise your personal data in accordance with our data retention schedule. Please note that certain records — such as transaction history and identity verification documents — may need to be retained for a defined period to comply with Philippine financial regulations and our licensing obligations. We will inform you of any data that cannot be immediately deleted and the reason why. Deletion requests are processed within a reasonable timeframe following account closure.
epicwin applies technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their role, and all personnel are bound by confidentiality obligations. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.
If you have any concerns about how your data is handled on epicwin, our support team is ready to help. You can also visit our FAQ page for quick answers, or register today to start playing with confidence.